Multinacional abre vagas para analista de suporte

Publicado: 14/08/2013 às 09:51

Leitura 2 minutos

Multinacional abre vagas para analista de suporte

Oi pessoal,olha o que nós recebemos qui na redação. A descrição da vaga está en inglês, então vocês já sabem que este é um requisito básico para concorrer! A Redação IT Web, Gostariamos de compartilhar oportunidades abertas para Analista de Surporte em Multinacional Lider de Mercado, localizada em Campinas, São Paulo. Firewall Support Analyst Function/Responsibility:? Provide technical support for Firewalls of various brands as Tier 2 for International Customers, over the phone or chat, documenting tickets following customer procedures focusing on problem isolation and resolution;? Technical lead for troubleshooting and problem resolution;? Implement Service Requests, such as firewall rules, interface additions, routing statements;? Drive problems to resolution. Skills:? Required advanced English skill;? Willing to work shifts on a 7/24 schedule;? Ability to multitask and manage high volume of work; ? Ability to handle stressful situations;? Familiar with ITIL;? Networking skills (IP addressing, Sub-netting, TCP Protocol);? Firewall skills (examples of firewall technologies supported: PIX, ASA, Checkpoint, Juniper, iptables);? NAT (Network Address Translation);? VPN (Virtual Private Network) support and/or implementation;? High Availability Environments knowledge (The professional must be comfortable with Virtual IP and boxes redundancy );? Technical Certifications will be considered a plus, such as: CISCO CCNA SecurityCISCO CCSP – Cisco Certified Security ProfessionalCheckpoint CCSA ? Check Point Certified Security AdministratorCheckpoint CCSE ? Check Point Certified Security Expert CLT Contract, Atractive Benefits. Curriculos devem ser encaminhados para vagas@att.com, Assunto: Firewall Support Analyst. LAN Support Analyst Function/Responsibility:? Provide technical support for LAN Devices (Switches, Routers, Wireless, Proxy and etc) of various brands as Tier 1 or 2 for International Customers, over the phone or chat, documenting tickets following customer procedures focusing on problem isolation and resolution;? Technical lead for troubleshooting and problem resolution;? Drive problems to resolution. Skills:? Required advanced English skill;? Willing to work shifts on a 7/24 schedule;? Ability to multitask and manage high volume of work; ? Ability to handle stressful situations;? Familiar with ITIL;? Networking skills (IP addressing, Sub-netting, TCP Protocol);? 2 year of experience on Network Support, solving issues on LAN devices;? HSRP, STP, OSPF, EIGRP, BGP knowledge;? Technical Certifications will be considered a plus, such as: CISCO CCNA;CISCO CCNP. CLT Contract, Atractive Benefits. Curriculos devem ser encaminhados para vagas@att.com, Assunto: LAN Support Analyst. Boa sorte!!!!

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